We only ship to the 48 continental United States. All livestock is shipped via UPS Next Day Air with heat (or cold) packs in box. We only ship Monday-Thursday. Please specify shipping day in “Notes” when ordering. If the first delivery attempt is missed, the Live Arrival Guarantee is void. Any delivery changes made by the customer after shipping will void the Guarantee. Please contact us for any address changes or to request a hold at a UPS facility. Local Pickup Available.
We guarantee that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) we must be contacted within 1 hour of package delivery, along with clear photos of the dead livestock both IN the shipping bag and OUT of bag.
No exceptions. No credit without photos.
Lighting (color/intensity) varies. The livestock you receive may look slightly different in your tank than ours. Coral can fall off plug during shipping, which is perfectly normal. Reef-safe glue may be used to reattach if wanted.
Any other questions or concerns, please feel free to message.